Manager of Technical Operations Department: Professional Services, Field Operations Job Type: Full-Time, Direct Hire Work Location: On-site and in the field (NO 100% remote or WFH)

Summary

Our client is a Managed Services Provider focused on audiovisual, videoconferencing, and unified communications solutions for enterprise, government, and education customers. They are hiring a Manager of Technical Operations to lead field implementation, logistics, and technical service teams, while improving quality, safety, customer satisfaction, and financial results. The Manager of Technical Operations leads day-to-day execution for AV and IT integration work. This role owns delivery results across installation, engineering support, and service. You will connect executive leadership, project management, engineering, and field teams so projects stay on scope, on schedule, and on budget. This position fits a leader with an Entrepreneurial mindset, a strong attitude toward accountability, and the initiative to improve how work gets done. Success means consistent field quality, strong customer relationships, and a healthy, sustainable P & L.

• Candidates must be located in Florida or willing to relocate to Florida.
• This role is NOT 100% remote.
• Candidates must be currently eligible to work in the United States (no visa sponsorship, no H1B).
• No C2Cs. NO contractors. NO visa or work permit support offered.

Responsibilities

Planning, Process, Systems

• Work closely with internal departments, as well as external partners, stakeholders and clients to ensure quality, on-time, to-budget are delivered to customers' satisfaction.
• Manage scope, schedule, and budgets across projects, keeping delivery on track, so teams follow consistent processes and standards.
• Execute the operating plan and manage department budgets to meet P & L targets.
• Design, optimize and maintain performance dashboards, metrics and KPIs.
• Own all projects and related processes for the AV line of business (LOB).
• Plan, conduct and document Line of Business (LOB) meetings.
• Plan, conduct and document EOS meetings.
• Partner with the leadership team to set policies, procedures, and systems, then follow through until adoption sticks.

Management of People, Partners, Resources

• Provide day-to-day leadership for Lead Technicians, Systems Integrators, and Field Service Engineers.
• Reinforce safety practices across field operations, including jobsite standards and reporting.
• Plan staffing and utilization, matching skills to project needs and timelines.
• Coach managers and team leads to hit agreed KPI targets and performance expectations.
• Interview, hire, mentor, and promote technical staff to support growth and stability
• Serve as the primary operations contact for key accounts, protecting customer satisfaction.
• Take ownership of escalations, resolving technical problems and scope changes with clear communication.

Education, Experience & Skills Requirements

• 7 to 10+ years in commercial audiovisual integration, broadcast, or unified communications.
• 3 to 5+ years in management or senior team leadership over field operations, service delivery, or a PMO.
• Demonstrated experience leading teams of 15+ is preferred
• Strong understanding of AV signal flow, control systems, and low-voltage integration.
• Solid knowledge of enterprise IT networks and standards (TCP/IP, routing, SIP, VoIP).

Education & Certifications (Preferred)

• AVIXA CTS, CTS-I, or CTS-D strongly preferred.
• PMP, OSHA-30, and manufacturer certifications (for example, Crestron, Biamp Tesira, Cisco) are a plus.
• Bachelor's degree in Business, Electrical Engineering, Information Technology, or related field, or equivalent field experience.

Professional Skills

• Track record of successfully managing projects that result in enhanced performance and greater efficiency.
• Experience cultivating organizational cultures of continuous learning and development.
• Clear attitude for ownership and accountability, plus the initiative to improve systems.
• Exposure to EOS, preferably with some direct experience implementing and supporting EOS, including following best practices, training staff and building a culture of accountability,.
• Knowledge of productivity and design applications: CRM, ERP, BIM, AutoCAD, Microsoft Office
• Solid project management practices, problem-solving skills, and attention to detail