PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. Under the direction of the Branch Manager, Operations Manager and/or Processing Supervisor, the Loan Processor evaluates all information supplied on the mortgage loan application, verifies the validity of the information and assembles a completely documented file to Underwriting and Closing. Acts as the primary liaison between the loan officer, loan officer assistant, realtors, builders and the customer(s). PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience. Award-Winning Culture Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace. #7 2023 Energage Top Workplaces in the USA1 # 11 2023 Energage Top Workplaces in Financial Services1 Top 25 2023 Fortune Best Workplaces for Women™2 Top 25 2023 Fortune Best Workplaces in Financial Services™2 Top 50 2023 Fortune Best Workplaces for Millennials™2 #11 2023 Fortune Best Workplaces in Texas™2 Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick) #7 2023 Dallas Morning News Top Workplaces4 Key Facts About PrimeLending Established in 1986 Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company #11 2023 Top Retail Volume, Scotsman Guide #15 2023 Top Overall Volume, Scotsman Guide3 400+ purchase, renovation, refinance and reverse mortgage products National lender with coverage in all 50 states 2023 Best-in-Class Lender in 4 categories by MortgageCX5 Branches located in 42 states 96% customer satisfaction rating6 4.9 national average star rating on Google 22,000+ five star Zillow reviews 1Energage Top Workplaces Awards 2Great Place to Work 3Scotsman Guide 4The Dallas Morning News 5MortageCX 6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23. The Retail Operations team's main focus is to ensure smooth and efficient processing of mortgage applications while providing exceptional customer service throughout the lending process. Our primary objective is to support the origination and fulfillment of mortgage loans for retail customers through various tasks and responsibilities. Our mission revolves around people, from loan officers to local operations and corporate support teams, all working toward a common goal of delivering outstanding service. We take pride in exceeding customer expectations and playing a vital role in helping them achieve their dreams by supporting our production team to close more loans.