Manager, Learning Platforms & Digital Commerce ("Manager of Online Services") Location: Remote, Eastern or Central Time Zone Type: FTE, Salaried Exempt Eligibility: US Permanent Residency is required forthis position. No C2C/C2H permitted.

Overview

The Manager of Learning Platforms & Digital Commerce is responsible for the strategy, administration, support, and continuous improvement of the organization's online learning ecosystem and digital product delivery platforms. This is a highly visible, hands-on leadership role responsible for managing the Learning Management System (LMS), online storefront, digital learning content operations, user experience, vendor relationships, and platform integrations. The successful candidate will serve as both a strategic leader and working manager, helping scale a rapidly growing training and compliance business. This position is ideal for someone who has progressed from instructional design or learning technology into platform management and leadership, and enjoys working in a fast-paced, entrepreneurial environment where they can build processes, improve systems, and drive growth.

Required Qualifications

• 5+ years of experience supporting online learning platforms, digital learning operations, ecommerce platforms, or related business systems.
• Experience administering and supporting a Learning Management System (LMS).
• Experience deploying and managing online learning content.
• Experience supporting digital product delivery, ecommerce platforms, online service portals, or customer-facing technology platforms.
• Strong troubleshooting, systems administration, and user support experience.
• Experience working directly with business stakeholders, customers, vendors, and end users.
• Excellent project management, communication, and organizational skills.
• Ability to balance strategic planning with hands-on execution.
• Comfortable working in a growing, fast-paced environment with evolving priorities.

Preferred Qualifications

• Experience with Moodle, Gnosis Connect, or similar LMS platforms.
• Experience with Articulate 360, Storyline, Rise, Captivate, or other eLearning authoring tools.
• Experience with SCORM, xAPI, or other learning content standards.
• Experience supporting healthcare, compliance, certification, workforce development, or continuing education programs.
• Experience managing webinars, virtual events, and online training delivery platforms.
• Experience working with document management and workflow systems.
• Experience supporting API-based integrations between business systems.
• Experience with HRIS, workforce management, credentialing, or employee management platforms.
• Previous people leadership or team management experience.
• Graphic design, instructional design, or digital content development experience.

Primary Responsibilities Learning Platform Management

• Own the administration, configuration, optimization, and ongoing support of the organization's Learning Management System (LMS).
• Manage course deployment, learner enrollments, reporting, certifications, and platform enhancements.
• Ensure a high-quality user experience for customers, learners, instructors, and internal stakeholders.
• Troubleshoot platform issues and coordinate resolution with vendors and support providers.

Digital Commerce & Online Services

• Manage and optimize the organization's online storefront and digital product delivery processes.
• Support the publication, maintenance, and lifecycle management of online training products.
• Collaborate with business leaders to improve customer experience, purchasing workflows, and digital product accessibility.
• Monitor platform performance and identify opportunities for process improvement and growth.

Content Operations

• Oversee the development, deployment, maintenance, and updating of online learning content.
• Partner with subject matter experts to transform compliance, regulatory, and training content into engaging digital learning experiences.
• Support content rebranding, modernization, and continuous improvement initiatives.
• Ensure learning content functions properly across learning and commerce platforms.

Systems & Integrations

• Collaborate with internal and external partners to support integrations between learning, ecommerce, customer, and workforce management systems.
• Assist with automation initiatives related to user provisioning, reporting, course assignments, and data synchronization.
• Support ongoing platform enhancements and technology modernization efforts.

Leadership & Vendor Management

• Lead and mentor team members while helping build and scale a growing department.
• Manage relationships with software vendors, implementation partners, and third-party support providers.
• Establish processes, documentation, and operational best practices.
• Serve as a key partner to executive leadership in defining the future vision for online services.

Success Profile The ideal candidate is a hands-on leader who combines learning technology expertise with operational excellence and business acumen. They are comfortable managing platforms, solving problems, improving processes, working directly with customers and stakeholders, and helping scale a rapidly growing business. They thrive in entrepreneurial environments where initiative, adaptability, and ownership are highly valued. Remote Skills: Administrative Skills, Adobe Captivate, Alliance/Partner Marketing, Application Programming Interface (API), Automation, Best Practices, Business Growth, Business Operations, Business Skills, Business Solutions, Communication Skills, Content Development, Continuous Improvement, Course Coordination, Customer Experience, Customer Relations, Customer Support/Service, Document Management, Documentation, Ecosystems, Entrepreneurship, Graphic Design, HRIS/HRMS, Healthcare, Identify Issues, Instructional Design, Internet Portal, Internet/Online Service, Leadership, Learning Management System (LMS), Mentoring, Moodle, Online Training, Organizational Development/Management, Organizational Skills, People Management, Performance Analysis, Problem Solving Skills, Process Development, Process Improvement, Product Management, Product Support, Project/Program Management, Publications, Purchasing/Procurement, Regulatory Compliance, SCORM (Shareable Content Object Reference Model), Strategic Planning, Supplier Relationship Management (SRM), System Integration (SI), Systems Administration/Management, Team Lead/Manager, Technical Leadership, Training/Teaching Materials, User Interface/Experience (UI/UX), Vendor/Supplier Management, Vendor/Supplier Relations, Webinar, Website Management, Workforce Management, eCommerce, eLearning About the Company: Wright Technical Services