Hey there, future changemaker! At Noda we’re building seamless Open Banking solutions that make payments smarter, faster, and safer. We’re now looking for a Senior Technical Support Specialist to join our team and help drive the next wave of fintech innovation. What is Noda? Noda is reshaping online payments, allowing seamless transactions from customers to merchants' bank accounts. Now we're looking for a talented Senior Technical Support Specialist to be part of our dynamic team. Your mission: Lead and mentor a team of Business Analysts, supporting their growth and development. Establish and improve business analysis processes, standards, and documentation practices. Drive knowledge management and maintain high-quality product documentation. Collaborate with Product Managers, Developers, QA, and stakeholders to refine business requirements. Review and improve analytical artefacts produced by the team. Write and refine user stories, acceptance criteria, and functional requirements when needed. Support delivery teams throughout development and testing phases. Your skills and experience: 5+ years of experience as a Business Analyst in software development. Experience leading, mentoring, or managing Business Analysts. Proven track record of building or improving business analysis processes and documentation standards. Strong stakeholder management and communication skills. Ability to break down complex business problems into clear requirements and user stories. Experience with Business Process Modelling. Strong understanding of Agile/Scrum methodology. Experience with JIRA and Confluence. High emotional intelligence and coaching mindset. Fluency in English and Russian. Nice to have: Experience in FinTech, Payments, or Open Banking. Experience working with APIs and integrations. What we offer: Keep growing: your growth is our priority. We cover trainings, courses, and certifications so you can sharpen your skills and stay ahead in your field. Strong connections: distance doesn’t stop us from building great bonds. From virtual hangouts and creative online sessions to local meet-ups and company-wide events, you’ll always feel part of the team. All the gear you need: we provide the hardware you need and a budget for your home office setup, making sure you’ve got the perfect tools to succeed. Time to recharge: we value balance just as much as results. That’s why we offer plenty of time off to rest, reset, and come back energised. Wellbeing budget: your wellbeing matters just as much as your work. We provide a dedicated budget you can spend on what helps you feel your best — whether it’s fitness memberships, mental health support, massages, or other activities that keep you energised, focused, and balanced. What happens once you apply: Your CV will undergo careful review, and we'll quickly update you on the next step in our recruitment journey. Get ready for an easy-going introduction call with our recruiter, where you'll delve into the heart of our company, product, and team dynamics, while sharing your own experiences and aspirations. Should the vibe match and your expectations align, up next will be an engaging interview with our HR Director and Chief Product Officer. And if everything clicks, anticipate a thrilling job offer landing in your inbox soon! We do our best to close interview rounds within 3 weeks, although sometimes it might take slightly longer. Send your application our way, we look forward to meeting you!