1)-Design and implement ITIL processes in SysAid ITSM Tool (Incident, Change, Problem, Service Request,knowledge, configuration), Hands-on experience with SysAid ITSM tool. 2)-Knowledge of whole IT Service Management processes (Incident, Change, Problem, Service Request,knowledge, configuration) with Strong understanding of ITIL framework. 3)-Lead end-to-end implementation of SysAid ITSM solutions. 4)-Configure modules in SysAid such as: Incident Management Service Requests Problem & Change Management knowledge Management , configuration management. 5)-Integrate SysAid with: Email systems Network , database and monitoring tools Support CMDB setup and configuration. 6)-Provide post-implementation support and enhancements Create documentation and knowledge base content. 7)-Develop dashboards, reports, and KPIs Analyse service performance and recommend improvements Drive automation and process optimisation At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.