IT Specialist

About the Company

They offer a no-code AI workflow platform designed to help commercial real estate professionals — including brokers, landlords, and retail operators — simplify and automate routine and time-intensive tasks. The core idea is to reduce manual busywork that slows down deal cycles and drains time. Their platform lets users: Build custom AI workflows in minutes without writing code Automate site analysis and research Keep deal pipelines up to date automatically Trigger outreach or next steps based on workflow results Integrate conversational AI with visual workflow builders running 24/7 Job Summary We are looking for a reliable IT Specialist to support the organization’s technology needs. The role involves maintaining IT systems, providing technical assistance to users, and ensuring the smooth operation of hardware, software, and network infrastructure.

Key Responsibilities

Provide day-to-day technical support to employees Troubleshoot and resolve hardware, software, and network issues Install, configure, and maintain computers, systems, and applications Monitor system performance and ensure systems are running efficiently Assist in managing user accounts, access, and permissions Support system updates, backups, and basic security maintenance Respond to IT support requests in a timely manner Maintain documentation of IT processes and assets Escalate complex issues to senior IT personnel or vendors when needed

Qualifications

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Basic understanding of computer systems, networks, and troubleshooting Familiarity with Windows and/or macOS environments Strong problem-solving and communication skills Ability to work independently and as part of a team Preferred Skills Experience in helpdesk or technical support roles Basic knowledge of networking and IT security principles Familiarity with IT ticketing systems Willingness to learn new technologies