As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.About the RoleThe mission of the Falcon Intel Recon Analyst is to directly support cyber threat customers and to ensure our customers realize the full value of the Intelligence product they have purchased from CrowdStrike; ultimately maximizing customer success and renewals. Analysts are responsible for working with multiple customers to manage the customer's Falcon Intel Recon module.This role will serve as a cyber intel analytic interface between CrowdStrike's Falcon Intelligence Recon customers and the wider CrowdStrike intelligence team, enabling effective use of cyber threat intelligence between clients and the Falcon Intel Recon application.What You'll DoDrive high levels of customer satisfaction, maintaining a strong sense of ownership over many customer relationships.Quickly triage and escalate noteworthy findings from Falcon Intelligence Recon to the respective customersGuide customers through Falcon Intelligence Recon findings and providing subject matter expertiseBe a strong voice for customers into the Intelligence and Engineering teams to improve the product and ensure that customer's feedback, feature requests, and overall satisfaction is conveyed and accounted for.Plan and lead process improvement initiatives tailored to improve overall customer satisfaction with the CrowdStrike team.What You'll NeedIdeal candidates possess strong technical expertise in dark web intelligence, APT strategies, and threat intelligence, complemented by exceptional customer engagement skills across technical and executive levels. You should demonstrate a proven ability to independently manage multiple concurrent workstreams and have a genuine passion for delivering outstanding customer experiences. The role requires understanding and addressing customer needs at all organizational levels, from C-suite executives to security analysts.Working knowledge of cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections and be fully versed in the intelligence lifecycleExcellent written, verbal communication skills in EnglishWorking knowledge of cyber threat intelligence terminology, key concepts, and analysisKnowledge of the dark and deep web ecosystems, including actors, forums, and leak sitesAdaptable and willing to learn new technologiesCustomer service attitude and willingness to help and problem-solve with customersAbility to operate independently and with little direction.Ability to present and explain technology to people with less technical knowledgeMust be able to thrive in a fast paced, high stress start up environment and able to create customer solutions with limited resourcesKnowledge of data communication concepts and technologies, specifically email, networking, and enterprise securityFluent in at least one of the following languages at C1 level or higher (CEFR standard) French, Arabic, or GermanBonus PointsAbility to use AI tools and familiarity with application programming interfaces (API) as a delivery method for indicators and intelligence.Travel Minimal to light travel (25%)#LI-Remote#LI-EV1 Benefits of Working at CrowdStrike Remote-friendly and flexible work cultureMarket leader in compensation and equity awardsComprehensive physical and mental wellness programsCompetitive vacation and holidays for rechargePaid parental and adoption leavesProfessional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connectionsVibrant office culture with world class amenitiesGreat Place to Work Certified™ across the globeCrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethn