Sonic is a company committed to building a faster, more affordable internet since 1994, and they are seeking an Inside Sales Representative. The role focuses on providing efficient customer service, promoting Sonic's products and services, and driving business growth through customer interactions.

Responsibilities

• Drive our business growth, help expand our fiber network to more homes
• Answer inbound customer calls and/or place outbound calls; provide efficient and courteous customer service while offering all Sonic products and services
• Possess an energetic attitude and desire to grow the business through sales
• Act as a consultant and respond to customer telephone inquiries with the use of multiple sales support tools
• Be an active listener who can show empathy and patience in a non-scripted sales environment; effectively communicate information to a variety of non-technical and technical customers
• Maintain highest level of confidentiality and professionalism
• Work in a fast paced, high volume, changing environment
• Learn and strive to gain new knowledge about product and service changes
• Identify and evaluate opportunities to increase customer retention and satisfaction

Skills

• Exceptional phone etiquette, written, and verbal communication skills; ability to effectively communicate and collaborate with a diverse range of people and job functions
• Successful candidates will be motivated to be a consistent performer dedicated to building their skills and contributing to team growth
• Ability to receive and implement ongoing feedback and coaching with a positive attitude
• Ability to work independently with a high degree of autonomy and accountability
• Detail oriented with an ability to prioritize and multi-task
• Must have basic computer familiarity
• Must maintain a positive attendance record
• Must be able to work in our Santa Rosa Office
• Customer service experience preferred
• Bilingual in Spanish Preferred

Benefits

• Medical + Dental + Vision benefits
• 401k and Profit Sharing
• Paid Time Off
• Education opportunities
• Stipend for high-speed internet access
• Paid Comprehensive Training
• Growth Opportunities
• Company Paid Pregnancy/Bonding Leave
• Hybrid Position

Company Overview