About the position This position plays a critical role in protecting the bank’s assets, customers, and reputation by detecting, investigating, and mitigating fraud, and other financial crimes. It encompasses a wide range of responsibilities including physical security oversight, incident response, regulatory compliance and operational support. This position serves as a key line of defense in identifying suspicious activity, ensuring regulatory compliance, and implementing security systems, and fraud prevention strategies.

Responsibilities

• Open and manage cases through the entire investigation lifecycle, from intake to closure. Document investigations outcomes, including root cause analysis and recommendations for prevention.
• Conduct thorough investigations into internal and external fraud, identity theft, counterfeit items, elder abuse, and other suspicious activities.
• Collaborate with law enforcement, legal teams, and internal departments as the fraud subject matter expert while maintaining strict confidentiality throughout.
• Stay abreast of evolving fraud trends, schemes, tools, and data to identify vulnerabilities and improve fraud detection strategies.
• Educate staff and departments on security systems, incident protocols, current fraud schemes, preventative measures and reporting protocols.
• Manage and monitor access control systems, alarm systems, surveillance platforms, onsite security personnel, and vendor managed security tools.

Requirements

• High School Graduate or equivalent.
• 3 to 5 years of experience in banking operations, financial fraud investigations, loss prevention, risk management, or related field.
• Strong knowledge of physical security systems, investigative procedures, protocols, strategies.
• Knowledge of banking software systems and AML/BSA regulations.
• Must demonstrate excellent organizational, verbal, and written communication skills.
• High ethical standards, confidentiality, attention to detail and strong communication and organizational skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with SQL is a plus.
• Ability to multitask, prioritize effectively, and operate with urgency under pressure.
• Available during evenings, weekends, and holidays in emergency or urgent situations.
• Primarily office based with occasional travel (typically <10%) for investigations or training.

Nice-to-haves

• Professional certification (CFE), a plus.