At careerzynith, we're on a mission to revolutionize the pest control industry by providing exceptional customer service and unparalleled expertise. As a full-time remote Customer Service Representative - Pest Control Office Assistant, you'll be an integral part of our dynamic office team, helping us deliver top-notch service to our clients and drive business growth.

Why Join careerzynith?

We're a reputable pest control company that invests in our team and offers a fantastic work environment. Our remote Customer Service Representatives - Pest Control Office Assistants enjoy a competitive wage of $16.00 - $21.00 per hour, as well as great benefits, including full health insurance, paid time off (PTO), and paid training. Our office team thrives in an upbeat work environment, surrounded by fun co-workers and incredibly supportive management. We also provide free coffee and snacks to keep you fueled and energized throughout the day.

About careerzynith

careerzynith is a local family-operated company that proudly serves New Smyrna and beyond. We take pride in our ability to solve any pest problem, no matter how big or small, using the safest products and techniques available. Our comprehensive services include residential and commercial pest control, rodent control, mosquito abatement, bee removal, flea control, and wildlife removal. With over 30 years of combined staff experience, we're confident in our ability to provide exceptional service, backed by a 100% satisfaction guarantee. We're committed to providing excellent customer service, thanks to our amazing staff who receive individual attention and support. We care about our employees and want to help them reach their personal goals, offering paid training and a supportive team environment.

Are You a Good Fit?

If you're a problem-solver who thrives in fast-paced environments, possess a positive attitude, and are self-motivated and detail-oriented, we want to hear from you! As a Customer Service Representative - Pest Control Office Assistant, you'll be responsible for managing a high volume of calls, texts, emails, voicemails, and web requests while maintaining a high level of knowledge of our services to meet the individual needs of our customers.

Your Life as a Customer Service Representative - Pest Control Office Assistant

As a remote Customer Service Representative - Pest Control Office Assistant, you'll enjoy a dynamic and challenging role that requires:

• Managing a high volume of customer interactions, including calls, texts, emails, voicemails, and web requests
• Providing exceptional customer service, resolving problems, and turning dissatisfied customers into happy ones
• Maintaining a high level of knowledge of our services to meet the individual needs of our customers
• Identifying new business practices or suggesting modifications to existing practices to reduce the risk of customer cancellation
• Keeping open lines of communication with management to ensure we're fulfilling our customers' expectations through exceptional service and care

What We Need From You

To succeed in this role, you'll need:

• 5+ years of verified customer service experience in a call center or similar fast-paced environment
• Previous home services experience
• Experienced in a general office, customer service, or sales role
• Dispatch or routing experience
• Strong verbal and written communication skills
• Above-average telephone skills and etiquette
• Ability to work remotely

An understanding of pest control, rodent control, or termite control is a plus. Additionally, knowledge of PestRoutes and CallRail software is a plus. Finally, an understanding of service agreements, price points when negotiating, and familiarity with routing/scheduling software is a plus.

What We Offer

As a remote Customer Service Representative - Pest Control Office Assistant, you'll enjoy:

• Competitive wage of $16.00 - $21.00 per hour
• Great benefits, including full health insurance, paid time off (PTO), and paid training
• Upbeat work environment with fun co-workers and incredibly supportive management
• Free coffee and snacks to keep you fueled and energized throughout the day
• Opportunities for career growth and professional development
• A supportive team environment that encourages collaboration and innovation

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply today to join our dynamic office team and become a part of careerzynith's mission to revolutionize the pest control industry.

Location

Our office is located in 32168.

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Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team! Apply for this job