CTG is seeking a highly experienced Epic HB (Hospital Billing) Admin Support Analyst to support, maintain, and optimize the Epic HB application. This role requires a certified Epic HB professional with deep technical expertise and strong revenue cycle operations knowledge, capable of supporting complex billing workflows, troubleshooting issues, and partnering with operational stakeholders to drive efficiency and performance.

Key Responsibilities

Provide advanced support and administration of the Epic HB application, including build, configuration, maintenance, and optimization Serve as a subject matter expert for hospital billing workflows, ensuring alignment with revenue cycle best practices Troubleshoot complex system issues, identify root causes, and implement sustainable solutions Collaborate with revenue cycle leadership and end users to understand operational challenges and translate them into system enhancements Support system upgrades, testing cycles, and releases, including build validation, regression testing, and documentation Monitor system performance, billing edits, and work queues to ensure timely and accurate claim processing Assist in the design and implementation of process improvements to increase efficiency and reduce denials or billing errors Provide guidance and mentorship to junior analysts or team members as needed Maintain detailed documentation of build, workflows, and support processes Partner with cross-functional teams (IT, finance, clinical operations) to support integrated workflows

Required Qualifications

Epic HB (Hospital Billing) Certification – Required 5+ years of hands-on Epic HB build and support experience Strong, demonstrated experience supporting health system revenue cycle operations, including patient accounting, billing, claims processing, and reimbursement workflows Deep understanding of end-to-end revenue cycle processes, including charge capture, claim edits, remittance, and denial management Experience with system configuration, troubleshooting, and optimization within Epic Strong analytical and problem-solving skills with the ability to manage complex issues independently Excellent communication skills with the ability to partner effectively with both technical and operational stakeholders Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $125,000 to $135,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.