Morningstar Sustainalytics is a leading provider of market data for global instruments, and they are seeking a Data Solution Specialist to join their support team. This role involves providing assistance to clients globally, delivering outstanding customer service, and contributing to process improvement projects.

Responsibilities

• Provide customer support to all incoming client queries during your shift
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests
• Investigate thoroughly all incoming queries and escalate to Level 2 where necessary
• Work with senior staff to provide dedicated and specialist support to key clients
• Document all actions in CRM (Salesforce)
• Provide regular follow-up to clients on all outstanding queries
• Assist with creating documentation and knowledge sharing
• Actively contribute to process improvement project work

Skills

• An understanding of financial data and global stock exchanges
• Ability to analyze data using Excel
• Excellent written and oral communication and interpersonal skills
• Excellent client service skills and a proactive approach to take ownership of issues as they arise
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Strong problem solving and analytical skills with high attention to detail, and excellent time management
• Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data
• Bachelor's degree or similar qualification in a technical or financial discipline

Benefits

• 100% 401k match up to 6% of salary
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Comprehensive health benefits