The Customer Care Representative answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail. Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts. Your Impact: Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols. Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards. Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.) Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured). Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely. Successful Candidates Will Have: High school diploma or general education degree (GED). 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience. Demonstrated proficiency with computers including MS Outlook, Word, Excel. NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. Pay Range: $23.00 - $24.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .