About the position At Rula, we’re on a mission to make mental health care more accessible by streamlining the path for Providers to begin seeing patients as quickly and efficiently as possible. As a Credentialing & Enrollment Associate, you’ll play a critical role in shaping and scaling the systems that support our rapid growth. In this role, you will contribute directly to improving the Provider experience by ensuring timely and accurate credentialing and enrollment. Whether you’re scoping enrollment requirements for new payer implementations, submitting applications, or guiding Providers through each step of the process, your work will have a meaningful, tangible impact. You’ll collaborate closely with cross-functional teams to support new payer launches and share operational insights. Additionally, you’ll help educate and support our credentialing and enrollment associates as new processes and payers are introduced. If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you.

Responsibilities

• Scoping enrollment requirements for new payer implementations
• Submitting applications
• Guiding Providers through each step of the credentialing and enrollment process
• Collaborating with cross-functional teams to support new payer launches
• Sharing operational insights
• Educating and supporting credentialing and enrollment associates as new processes and payers are introduced

Requirements

• 2+ years of experience within the healthcare setting, working with or for health insurance plans, networks or credentials verification organizations
• Experience working collaboratively across teams cross-functionally (Account Delivery or Provider Success)
• Experience developing, documenting, and optimizing new processes into easy to understand documentation
• Proficiency in spreadsheets (Excel / Google Sheets) and CRM / ticketing platforms (Salesforce, Zendesk), with a demonstrated ability to quickly adapt to and learn new software (e.g., Airtable, Certify)
• Must be based in United States, currently not hiring in Hawaii, California or Washington

Nice-to-haves

• Experience working in a fast-paced environment, such as a startup or large healthcare system
• Experience enrolling providers with regional or national payers (preferably behavioral health)
• Familiarity with CAQH, NPPES, CMS, & NCQA requirements
• Experience working with a Credentials Verification Organization (CVO)

Benefits

• 100% remote work environment
• Attractive pay and benefits with full transparency of pay ranges
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Community and employee resource groups
• Home office stipend: New hire home office stipend & \$50 monthly stipend for internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a \$50/month wellness stipend