Job Description:

• Providing an exceptional customer service experience each day in a phone based environment
• Enter a high volume of data; processing prescription information with speed and accuracy
• Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
• Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
• Requiring outbound calls to patients
• Working through current case queues to problem solve for patient care issues
• Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
• Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare
• Maintaining patient records with strong attention to detail and confidentiality
• Accurate retrieval of all prescription information and verifying through doctor calls
• Placing welcome calls to newly on-boarded patients and establish a trusted point of contact
• Placing outbound calls to patients to create, maintain or update their medication profiles
• Serve as backup support for times of higher patient call volume
• Effectively assist with patient questions over the phone
• Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Requirements:

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time

Benefits:

• Medical/dental/vision coverage effective 1st of the month following date of hire
• Flexible spending
• Company-paid life insurance
• Short-term disability
• Voluntary benefits
• 401(k)
• Paid Time Off
• Paid holidays