Canon USA is a leader in digital imaging and innovation, seeking a Business Development Coordinator I to enhance customer interactions and manage marketing leads. In this role, you will be the first point of contact for customers, ensuring a high-quality experience while also supporting sales through effective lead management and CRM data maintenance.

Responsibilities

• Answering Inbound Calls: Respond to customer questions, provide basic product/service information, and transfer calls to the correct department
• Managing Marketing Leads: Sort and track incoming leads from various sources so they are assigned to the right business unit without delay
• Customer Support: Assist with sales inquiries to ensure every customer has a professional and helpful experience
• CRM Data Entry: Accurately enter and update customer details and call notes in our CRM system
• Lead Research: Use sales tools to check the quality and accuracy of new leads before they are passed to the sales team
• Improving Processes: Work with the sales and tech teams to find ways to make our lead management faster and more efficient

Skills

• Bachelor's degree in marketing, business administration, or a related field
• Proven experience in lead management, marketing coordination, or a similar role
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Proficiency in using CRM software and other marketing tools
• Analytical mindset with the ability to interpret data and provide actionable insights
• Detail-oriented and proactive approach to problem-solving

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

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