About the position As the Billing QA/QC Representative - Lead, you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Senior Quality Representative will directly support business operations by performing the following activities: Team member QC assessments Coordinate and maintain team member feedback documentation Audit and administer quality control reporting for work completed in the department Provide performance input to management team relative to agent quality assessments. Perform ad hoc support duties at management discretion.

Responsibilities

• Team member QC assessments
• Coordinate and maintain team member feedback documentation
• Audit and administer quality control reporting for work completed in the department
• Provide performance input to management team relative to agent quality assessments
• Perform ad hoc support duties at management discretion

Requirements

• High School Diploma / GED or equivalent work experience
• 1+ years of medical billing experience
• Ability to use a computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)

Nice-to-haves

• 3+ years of experience in patient, client, or third-party insurance billing
• Previous experience coaching and training a team in a collaborative environment
• Laboratory billing experience
• Quality control experience in a billing/collections environment
• Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
• Ability to adapt to changes
• Ability to develop and maintain collaborative working relationships
• Ability to provide constructive feedback that drive operational excellence

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities