● Perform all tasks related to processing special handling invoices for large, complex commercial customers ● Maintain third party billing portals ● Communication with cross functional internal teams related to customer account status will be required ● Communication with various large commercial customers regarding account status ● Maintain strong customer relationships through effective communication ● Perform and maintain account billing reconciliations for customers ● Investigate and resolve any irregularities or inquiries timely and accurately ● Provide documentation to customers or cross functional teams requesting invoices, statements, etc. ● Maintain sensitive customer financial information and organized financial records, electronically ● Recommend improvements for invoicing processes ● Researches and resolves second and third level customer inquiries ● Develop key relationship with cross functional teams to mitigate invoicing errors eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.