Responsibilities

Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective Answer, as appropriate, inquiries and facilitate resolution of issues raised Work as an effective member of a team from a variety of departments within the company Handle escalations pertaining to unresolved cases Maintain a positive rapport with customers while discussing or resolving problem situations Troubleshoot appropriately to identify root cause of the issue Participate in the development of departmental goals and objectives, and identify opportunities for process improvement Effective probing skills to elicit customer information Ability to translate user-oriented language into technical information Track and document requests and ensure proper notation of customer problems or issues Document problems and solutions to train lower-level support on how to properly address customer or product problems Qualification Academic and professional qualifications: Bachelor's Degree, preferably in Healthcare or Banking and Finance Experience: Minimum 0-1 year of experience Excellent Communication Skills Travel requirements: Minimal Travel Required Working arrangements: Able to work on a shifting schedule Work is performed in a standard office environment with minimal exposure to health or safety hazards At Altera, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Altera offers a competitive total rewards package, including holidays, vacation, and medical, disability, and life insurance. We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability, or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.