Questrade Financial Group (QFG) is a financial services provider that leverages technology to enhance the financial success of Canadians. They are looking for an Administrator for Registered Plans to manage the setup, maintenance, and servicing of Registered Education Savings Plan accounts, ensuring compliance with regulations and excellent customer service.

Responsibilities

• Process client requests for RESPs by following Questrade, Canada Education Savings Program (CESP) and Revenu Quebec (RQ) policies and procedures
• Process Education Assistance Payment (EAP) and Post-Secondary Education (PSE) withdrawals, Capital Withdrawals, Accumulated Income Payments and Rollovers
• Ensure all notional values for RESP transfers are completed and accurate
• Understand the rules and payment schedules relating to federal and provincial grants including CESG, additional CESG, CLB, Adult CLB and QESI
• Review daily/monthly RESP reports involving grant payments, incorrect KYC information, notional updates for RESP to RESP external and internal transfers
• Investigate client queries and respond accordingly while maintaining exceptional levels of client service
• Investigate and correct errors related to account setups, maintenance changes, or money movement processing
• Assist in creating and maintaining team policies and procedures
• Input and verify data in core brokerage systems and industry platforms
• Maintain organized electronic documentation and audit trails for all processed requests
• Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities
• Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy
• Complete daily processing of tasks within departmental standards
• Collaborate with other Questrade departments as required
• Review all required documentations that are needed to complete tasks
• Perform any other duties as required and/or assigned

Skills

• Hold a College or University degree or equivalent (preferably in an administration and/or finance area)
• Possess 1+ years of brokerage experience, preferably in RESP Administration
• Have a basic understanding of financial services compliance standards (e.g., KYC, AML)
• Maintain a strong understanding of the investment industry (considered an asset)
• Demonstrate excellent analytical and problem-solving skills, with an extraordinary attention to detail
• Exhibit strong critical thinking and the ability to decompose complex concepts into simple and compelling messages
• Have a working knowledge of registered accounts, with a specific emphasis on RESPs
• Are proficient in G-Suite, especially Google Sheets
• Possess excellent communication skills
• Maintain a positive attitude and a strong client orientation
• Demonstrate strong organizational and multitasking capabilities
• Apply a high level of attention to detail in all tasks
• Show excellent time management skills
• Have the ability to work independently in a fast-paced environment
• Possess the curiosity to learn and understand the 'why' and 'how.'
• Are able to collaborate effectively as a team player
• Have experience using Broadridge BPS (preferred and considered an asset)
• Have completed Canadian Securities Course (CSC)
• Have completed Code of Practices Handbook Course (CPH)

Benefits

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment
• It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

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